Q- What are the terms of using Al-Hajj Travel and Tours?
By using Al-Hajj Travel and Tours, you agree to comply with our terms and conditions. These terms govern your use of our website, services, and bookings.
Q- How does the booking process work?
All bookings made through alhajjtravel.tours are subject to availability and confirmation. Once your booking is confirmed, you will receive an email with the details.
Q- What is the cancellation and refund policy?
Cancellation and refund policies vary depending on the airline, hotel, or service provider. Please review the specific terms before booking. If you wish to cancel, contact our support team for assistance.
Q- Is my payment secure on Al-Hajj Travel and Tours?
Yes, we use secure payment gateways to process transactions safely. Your payment details are encrypted to ensure confidentiality and protection against fraud.
Q- Can Al-Hajj Travel and Tours change or cancel my booking?
In rare cases, changes or cancellations may occur due to unforeseen circumstances or supplier policies. We will notify you as soon as possible and offer suitable alternatives where available.
Q- What happens if I miss my flight or tour?
If you miss your flight or tour due to personal reasons, the airline or tour operator's policies will apply. We recommend contacting us immediately for any possible solutions.
Q- Is Al-Hajj Travel and Tours responsible for travel disruptions?
We act as an intermediary between you and service providers. We are not responsible for delays, cancellations, or other disruptions caused by airlines, hotels, or external factors.
Q- How can I contact Al-Hajj Travel and Tours for support?
For any inquiries, changes, or assistance, please reach out to our customer support team at enquiry@alhajj.co.uk or call us at 020 33 909192.
020 33 909192